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Calling for 2-1-1

2-1-1 is an easy-to-remember telephone number that can connect people who need help with critical services or connect people who want to volunteer with volunteer opportunities. Currently, 23 percent of the country is covered by a 2-1-1 system, with more areas coming on line this year. Westmoreland region is not one of them. The United Way of Westmoreland County, I & R agencies, and other United Way agencies are teaming up to bring people together and change that.

An active, robust 2-1-1 system has some obvious advantages for people in crisis. It is easy to get help. No more wrong numbers or not knowing where to turn among the multitude of nonprofits, government agencies and help escaping from an abusive relationship, knowing those three simple numbers can be the key to getting you the help you need.

In these days of terrorism alerts and Code Orange, 2-1-1 can serve as a crisis response tool for the entire community as well. 2-1-1 can be integral to the community’s response to a widespread crisis like an attack, flood, tornado, fire or other tragedy. When these unfortunate events occur, the community can respond quickly and get those affected the help they need.

2-1-1 is for everyone, not just people and communities in crisis. You can use it any time. If you are new to the area and are trying to connect to employment services or looking for daycare and after school programs for children, 2-1-1 can connect you. If you would like to give back to the community, 2-1-1 is a way to find an opportunity. The data gathered by tracking 2-1-1 calls can help communities learn what the most pressing community needs are or what types of volunteer opportunities are in highest demand.

In Westmoreland County, there are two different information and referral lines, neither of which operates 24 hours a day, 7 days a week. Furthermore, many social service agencies are spending valuable resources trying to help callers find the contact information for the services they are seeking. The 2003 Community Needs Assessment completed by the United Way of Westmoreland County identified “lack of awareness” as the major barrier that prohibits folks from accessing the services they need and are looking for. Additionally, the United Way’s Impact Council aimed at Building Strong Neighborhoods and Communities has identified implementation of 2-1-1 as the most plausible strategy to remove the major barrier for people in need of essential services. The only way that the Westmoreland region will get 2-1-1 is if you ask for it, and encourage your friends, neighbors and others to do the same. Call 1-888-PASS211 and let Congress know that this is important. In addition, you can go to www.211.org and click on “Get Involved” to find out more about how you can make 2-1-1 happen in the Westmoreland region.
 

 

 

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