The Office Connection

Celebrating 20 Years of Service
 in Westmoreland County

Family owned and operated, The Office Connection in North Huntingdon, PA is one of Westmoreland County's best independent office supply and furniture dealers. Now celebrating their 20th year of service, businesses around the area have come to know The Office Connection as more than a place of great bargains. Here, as owner Dennis Pennington says, "you will find service, service, and service, backed up by decades of experience."

What sets The Office Connection apart is a dedication to old-fashioned customer service, done with a style and enthusiasm that is rarely seen today. Where many of the big chain stores require a minimum order of up to $75 for free shipping, The Office Connection has no minimum delivery charge. Where many others may drop your order in the lobby, The Office Connection delivers your paper, ink, folders, and furniture right to the floor where it is needed. Imagine free delivery and assembly on all furniture orders (with assembly by experienced, long-term employees of The Office Connection). Better yet, pick a chair out of their catalog, and The Office Connection will deliver an example for you to "road test" for a while. That final sale needs to be one that keeps you comfortable and makes you happy. But don't expect to hear voice mail when you call, because The Office Connection prides itself on courteous customer service. All this plus prices that can often meet or beat the mass merchandise dealers.

What Can The Office Connection Deliver for You?

• Selections from over 100 manufacturers of office furniture, with next day, free delivery and assembly of all pieces.
• Discounts on over 27,000 office products and furniture.
• Setup and design of your office space, from free consultations to drawings, color matches, delivery, and assembly.
• The area's largest selection of remanufactured laser, toner, ink jet, and fax rolls for your printer, copier, and fax machine.
• Rubber stamps, engraved signs, and name badges.
• A complete line of printing, from letterhead and calling cards to NCR forms, checks, tags, padded forms, continuous forms, and more.
• Typewriter, printer, desktop copier, fax, and calculator repairs,-- even if you did not purchase the product here!

In fact, a new Direct Buy program being offered by S.P. Richards Company, one of North America's leading business products wholesalers now gives The Office Connection the ability to compete on prices with the big national office supply chains.

"We do a lot of hand-holding with our customers," explained owner Dennis Pennington. "From the beginning, the core of my business has been service. If we had not provided the service, we would not have earned our customers' loyalty. Even today, if you have a problem with an item that is under warranty, we will order the part and replace it at no charge." Many other stores would simply refer you to the manufacturer. Perhaps that attitude toward service is why The Office Connection experiences an average 20% growth rate each year.

Scratch & Dent Furniture

One of the most popular services provided by The Office Connection is its line of Scratch & Dent Furniture. It all began years ago when Dennis realized he was both getting requests for used furniture and questions about what to do with old furniture when he delivered new pieces. In time, The Office Connection found that they could not only pick up great deals on used furniture, but that factory closeouts and slightly damaged pieces from their major suppliers could all be had at great prices. Many times the defect is nothing more than a ding or scratch, often hardly noticeable. Of course, The Office Connection's dedication to quality means that time is put into scrubbing, cleaning, fixing scratches, and generally refurbishing the scratch & dent pieces. Once ready for sale, the scratch & dent furniture at The Office Connection represents a great bargain for business startups, home offices, or anyone looking for bargains that can amount to 70% off the list price of a brand new piece.

The Office Connection has done so well at this part of the business that Dennis is often referred to as "Mr. Scratch & Dent."

History

As far back as he can remember, Dennis Pennington's true ambition was to own his own business. With a degree in Marketing Management, Dennis has worked as a regional manager for overnight and express delivery services in the New England, Maryland, and Washington D. C. areas, and later with Blue Cross and Blue Shield in Sales and Claims. But in 1985 his opportunity finally came. Dennis researched the industry and found that the office supply business offered many of the things he was looking for, including the ability to provide a valuable service for companies ranging from big corporations to mom and pop stores, to walk-ins looking for a few quality supplies.

The Office Connection first opened its doors in Banco Industrial Park in Hahntown with, as Dennis likes to say "nothing on the books, no customers, absolutely nothing." He started by typing up a little book of savings, worked aggressively on the pricing, and began to provide the best he could in quality, value, and service. Soon The Office Connection had trucks with the company logo, uniformed drivers, and a 20% growth rate that would allow Dennis to add employees each year and venture into new services. In 1990 they moved to a larger location in Banco Industrial Park, and later to their current 3,000 square foot facility along Route 30, next to Aquadoc Pools in North Huntingdon.

Dennis Pennington has always been active in the Norwin Community. Three time president of the Kiwanis Club, he served as Chairman of the Board for the Norwin Chamber of Commerce from 2000 to 2002, as a Norwin Band Aid for nine years, Chairperson of the Norwin Band Festival, Chairperson of the annual Classic Car Cruise at Kerber's Dairy, and as a PAL coach for girl's softball, just to name a few. His favorite hobby is restoring antique cars, specifically MGs. He has a 1952 MGTD, a 1960 MGA, and a 1964 MGB.

Why should you try The Office Connection?

With great prices, courteous and experienced customer service, and the dedication to keep its customers happy, The Office Connection is one of Westmoreland County's best. Call them today to see what they can deliver for your business! If it's out there, Dennis can get it for you.

Service Plus Savings. You Can Count On It!

Call The Office Connection at 724-864-2051 or visit the website at www.theoconnection.com.

Office hours are Monday through Friday,
 8:30 am to 5:00 pm.